Name of Organization Or Company Name :Genpact India

Job Role Or Post Name:Customer Service

Educational Qualification:Any Graduate

Experience: 0-5 years

Job Location:Hyderabad

Job Description:1. Respond to customer inquiries and problem escalations.

2. Maintain a thorough understanding of client processes and policies
3. Reproduce customer issues and escalate product bugs.
4. Provide excellent customer service to our customers.
5. Responsible for showcasing a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.

Desired Profile:1. Previous experience in a customer service role chat/email/voice.

2. Practical probing skills and analyzing / understanding skills.

3. Analytical skills with a customer-centric approach.
4. Excellent proficiency with written English and with neutral English accent.
5. You should be able to work on a flexible schedule (including weekend shift)

Document Required:1. Resume.

2. ID Proof (Original & Xerox).
3. 2 Passport size Photographs.
4. Last 3 Months Pay Slips (If Any).

Venue:17 Dec – 21 Dec 2019, 11:00 AM – 02:00 PM

Uppal:

Genpact, 14-45,  IDA Uppal Opp. NGRI Habsiguda,  Hyderabad, Nearest Metro Station: NGRI Metro Station