Name of Organization Or Company Name :BluJay Solutions India

Job Role Or Post Name:Application Support Analyst

Educational Qualification:Any Graduate

Experience: 2-5 Years

Job Location:Hyderabad

Job Description:

  1. Respond to contact from customers and resellers, via phone, email, and electronic incident submission.
  1. Effectively interact with customers of all ability levels to understand the customer’s request and rapidly assess the severity level.
  1. Define, research, and resolve customer issues in a timely, accurate manner, routing non-technical issues to appropriate BluJay personnel using approved business processes.
  1. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues.
  1. Maintain the status of issues in the call-tracking system and performs appropriate follow-up on escalated issues.
  1. Documents complex issue resolutions for both the customer and internal reference, following the appropriate support process.
  1. Serves as a subject matter expert (SME) and reviewer in the development of documentation and training materials.
  1. Assists senior team members with complex issues to gain experience and exposure to more complicated problems.
  1. Conveys customer feedback to appropriate business areas such as Marketing, Product Management, and Development.
  1. Contribute, review, and maintain knowledge base content on an ongoing basis

Document Required:

  1. Experience Letter
  2. Updated Resume
  3. Recent photocopies
  4. Any Government id proof
  5. Educational marks memos
  6. Last three months payslips.


Walk-in Date: 9th to 13th September 2019
Walk-in Time: 2 PM Onwards
Venue Details:
Blujay Solutions, 6th Floor,
Maximus Towers 2A, Mindspace, HUDA Techno Enclave,
HITEC City, Hyderabad – 500081.
Contact Person:
Shreelipta Mishra