Thursday, 14 June 2018

NFC Solutions India Openings For Customer Support Executive Walkin Drive 14th To 22nd June 2018

Name of Organization Or Company Name :NFC Solutions India

Job Role Or Post Name:Customer Support Executive

Educational Qualification:Any Graduate

Experience: 1-3 Years

Job Location:Hyderabad

Job Description:

  • Responsibilities and Duties Answer USA calls and also respond to emails
  • Handle customer inquiries both telephonically and by email
  • Should have Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into a system
  • Update existing customer information
  • Process orders, forms, and applications
  • Identify and escalate priority issues
  • Document all call and data according to standard operating procedures
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and Produce call reports Required Experience and Skills Bachelors degree
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Willing to work night shift


Document Required:

  • Latest Resume with experience
  • Marks memos
  • Photograph
  • ID Proof

Venue:Walkin Date: 14th To 22nd June 2018

Walkin Time: Customer Support Executive
Venue
NFC Solutions India 2nd floor,
K Business Square Jayabheri Enclave,
Hyderabad 500032

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