Monday, 2 April 2018

C3i Support Services Private Limited Openings For Voice Process Walkin Drive 3rd, 4th April 2018

Name of Organization Or Company Name :C3i Support Services Private Limited

Job Role Or Post Name:Voice Process

Educational Qualification:Any Graduate

Experience: 0-3 years

Job Location:Hyderabad

Salary:INR 2, 70,000 – 3, 50,000/- P.A.

Job Description:

  • Provide comprehensive support services to support center customers
  • So must have to work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk
  • Time, Abandon Time, Hold Times, etc.
  • Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
  • Use all available Knowledge Management Tools during the call
  • Also, take all necessary steps to ensure customer satisfaction at the end of the call

Desired Profile:

  • Knowledge about different Operating Systems (Windows 7, 8 & 10)
  • Also must have knowledge of Printers, scanner, Installation of Drivers & other issues
  • Hands-on experience using Email Clients like Outlook, email configuration
  • Knowledge about the Internet connectivity issues, VPN Networks, iPhone & iTunes
  • So must have Laptop/Desktop Hardware issues like Blue Screen, Beep Sound, OS error and how to troubleshoot them
  • Knowledge of various browsers – how to set them as default, what to be done in case the browser is corrupted, the page can’t be displayed error, Etc.
  • So should have hands-on Experience using different Office Suites like Office 2003, Office 2007 or 2010.

Document Required:

  • Candidates are requested to bring-2 copies of resume
  • A valid photo identity card
  • Also, carry copies of all educational and prior expe
  • Venue:3rd & 4th April 2018

    Walkin Time: 10.30 am to 6.30 pm
    C3i Solutions 2nd Floor,
    Orion Block, VBIT (Ascendas) Park, Gate 5,
    Hi-Tech City, Hyderabad, India
    Land Mark – Beside In Orbit Mall


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