Saturday, 11 June 2016

Amazon openings For Customer Service Associate from 13th to 18th June 2016

Name of Organization Or Company Name :Amazon

Job Role Or Post Name:Customer Service Associate

Educational Qualification:Any Graduate

Experience:0 - 5 Years

Job Location:Hyderabad

Job Description:An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 

Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Desired Profile:Communication Skills:


    Excellent communication skills (written and verbal)

    Ability to communicate correctly and clearly with all customers

    Excellent documentation skills

    Good comprehension skills ability to clearly understand and state the issues customers present

    Ability to concentrate follow customers issues without distraction to resolution

    Good composition skills ability to compose a grammatically correct, concise, and accurate written response

    Work successfully in a team environment as well as independently


Computer Knowledge/Skills:


    Ability to use a desktop computer system

    Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

    Excellent typing skills

    Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

    Demonstrates an ability to successfully navigate websites

    Demonstrates a proficient knowledge of email applications

    Demonstrates an ability to learn in various media 

    Ability to successfully adapt to changes in the work environment


Customer Focus:


    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

    Ability to empathize with and prioritize customer needs

    Demonstrates interpersonal skills with a diverse customer base

    Demonstrates conflict resolution, negotiation, and de-escalation skills

    Demonstrates ownership to resolve challenging customer issues, escalating when necessary

    Ability to determine customer needs and provide appropriate solutions 

    Maintain regular and reliable attendance, including the daily schedule as assigned

    Flexible with the working schedule; may be expected to work weekends, holidays and events

    Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Salary:1,75,000 - 3,50,000 P.A

Document Required:SSC Marksheet

HSC/Diploma Marksheet

Graduation & Post Graduation all years’ mark sheets

Photo ID proof (Pan Card/ Passport / Driving License / College ID)

2 photographs

Resume

Contact Or Venue:Walk in Date: 13th to 18th June 2016


Time: 10 AM  - 1 PM



Interview Venues:


Amazon Development Centre India Private Limited,


Building No: 9, 10th floor, Mind Space IT Raheja Park, 


Hitec City, Hyderabad - 500081.

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